Questions That Land in Our Inbox Most Often
We reply to all messages within 1–2 business days.
You'll hear directly from a member of our team by email.
If you're located in Connecticut, we may be able to offer local delivery depending on your address and order size.
Once your order is submitted, we’ll review the details and send a delivery quote separately.
Shipping is calculated after your order is submitted.
Because our pieces vary in size and destination, we provide a custom shipping quote by email, typically within 24 hours.
Yes — local pickup is available by appointment.
After your order is placed, we’ll contact you to schedule a pickup time that works for both sides.
If your order arrives with damage, please contact us as soon as possible and include photos of the packaging and product.
We’ll review the issue and guide you through the next steps.
Yes — we’re happy to discuss custom requests depending on the project.
Reach out through the contact form with a few details, and we’ll let you know what’s possible.
Because many pieces are made to order, returns may not apply in every case.
For full details, please review our Store Policies page or contact us before placing your order.