Store Policies

Mrs. Mailbox offers two primary product collections.

Mrs. Mailbox Collection

Products in the Mrs. Mailbox Collection are part of our regularly offered product line.

Unless otherwise stated, the listed product price includes:

• Mailbox
• Post
• Bracket

Installation is not included. Installation may be available for a separate fee based on the project location, accessibility, and ground conditions.

Complete Sets

Complete Sets are individually listed mailbox systems that may be available in limited quantities.

Unless otherwise stated, the listed price includes:

• Mailbox
• Post
• Bracket
• Installation anywhere in Connecticut

Shipping may also be available by request and is priced separately.

The individual product page provides the final description of what is included with each product.

How are orders processed?

Customers submit an order request through the website.

We review product availability, customer location, fulfillment method, installation requirements, and any applicable delivery or shipping costs before confirming the order.

Submitting an order request does not complete a purchase or guarantee acceptance. An order is confirmed only after the details have been reviewed and payment arrangements have been provided.

Product variations

Every product is handcrafted. Natural and minor variations in wood grain, finish, color, texture, dimensions, and handcrafted details may occur.

These variations are not considered defects.

Product availability

Product availability may change before an order is confirmed.

Complete Sets may be available in limited quantities. Mrs. Mailbox Collection products may also be temporarily unavailable depending on inventory, materials, and production capacity.

We will confirm availability after reviewing the order request.

Production and fulfillment timing

Production, preparation, delivery, shipping, and installation timelines vary by product and order.

An estimated timeline will be provided after the order details have been reviewed. Estimated dates are not guaranteed and may be affected by weather, material availability, carrier schedules, site conditions, or other circumstances outside our control.

Changes and cancellations

Changes or cancellations may be approved before production, preparation, material purchasing, or fulfillment begins.

Once work has begun or expenses have been incurred, changes or cancellations may be restricted or denied. Additional costs resulting from an approved change are the responsibility of the customer.

Custom orders

Custom designs, custom colors, personalized products, and specially sourced products are non-returnable and non-refundable once production or material purchasing has begun.

Customers are responsible for reviewing and approving all custom specifications.

All prices are listed in U.S. dollars.

Additional charges may apply for:

• Shipping
• Local delivery
• Installation for Mrs. Mailbox Collection products
• Difficult or unusual ground conditions
• Special site requirements
• Custom designs, finishes, or materials
• Requested modifications

Any known additional costs will be communicated before payment is completed.

We accept major credit cards and other approved payment methods. Cash, check, and Venmo may be available for eligible orders. Payment plan availability is subject to approval and may vary.

Applicable taxes are calculated according to the products, services, and order details.

Complete Sets

Installation anywhere in Connecticut is included with Complete Sets unless the individual product page specifically states otherwise.

Installation scheduling is subject to product readiness, customer availability, weather, accessibility, ground conditions, and service-area logistics.

Mrs. Mailbox Collection

Installation is not included in the listed price of Mrs. Mailbox Collection products.

Installation may be requested separately. Pricing is determined based on location, accessibility, existing site conditions, ground conditions, removal requirements, and other project-specific factors.

Customer responsibilities

Before installation, the customer is responsible for:

• Providing accurate property and contact information
• Identifying relevant property boundaries
• Disclosing underground systems, irrigation, private wiring, or other known obstacles
• Obtaining any necessary permissions or approvals
• Ensuring reasonable access to the installation area

Additional charges may apply if undisclosed or unexpected site conditions require extra labor, equipment, materials, or rescheduling.

Third-party installation

When installation is completed by the customer or another installer, Mrs. Mailbox is not responsible for damage, instability, incorrect placement, code violations, postal placement issues, or other problems caused by improper installation or unauthorized modifications.

Shipping may be available within the United States depending on the product and destination.

Shipping charges are calculated individually based on the delivery address, product dimensions, packaging, carrier availability, and insurance requirements.

The customer is responsible for providing a complete and accurate shipping address.

Carrier delays, weather delays, and delivery disruptions outside the control of Mrs. Mailbox do not constitute a product defect or automatically qualify an order for cancellation or refund.

A signature may be required at delivery.

Local delivery may be available within Connecticut. Availability and fees depend on the address, product, and order requirements.

Workshop pickup in Monroe, Connecticut is available by appointment for eligible orders.

Customers must wait until they receive confirmation that the product is ready before arriving for pickup.

Eligible unused products may be returned within 10 days of delivery or pickup when they remain in their original condition and packaging.

The following are non-returnable:

• Custom orders
• Custom colors
• Personalized products
• Installed products
• Used products
• Products damaged after delivery or pickup
• Products altered or modified by the customer or a third party

Return shipping, transportation, removal, and reinstallation costs are the responsibility of the customer unless the return results from an error by Mrs. Mailbox.

A 30% restocking fee applies to approved returns.

Returns must be approved before they are shipped or delivered to us. Unauthorized returns may be refused.

Approved refunds are processed after the product has been received and inspected. Original shipping, delivery, installation, and other service charges are non-refundable unless otherwise agreed in writing.

Customers should inspect all shipped products and packaging at delivery.

Visible damage should be noted on the carrier’s delivery documentation before the shipment is accepted.

Damage must be reported within 24 hours of delivery. Reports should include:

• Order number
• Description of the damage
• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping label when applicable

Failure to report carrier damage within the required period may affect our ability to submit an insurance claim.

Do not discard damaged packaging until the claim has been reviewed.

Eligible mailbox, post, or bracket components may qualify for a one-time replacement for $50 under the applicable replacement policy.

Installation, removal, delivery, shipping, labor, surface damage, normal weathering, improper care, accidental damage, third-party installation, and unauthorized modifications are not included unless otherwise agreed in writing.

Contact us with your order information and photographs so eligibility can be reviewed.

Mrs. Mailbox may update these policies as products, services, and business practices change.

The policies in effect on the date an order is confirmed will generally apply to that order unless otherwise required.