What You Need to Know

Our shop includes two product collections:

Mrs. Mailbox Collection features designs that are offered as part of our regularly available product line. Each product includes the mailbox, post, and bracket. Installation is not included in the listed price and may be added for a separate fee based on your location and ground conditions.

Complete Sets are individually listed mailbox systems available in limited quantities. Each Complete Set includes the mailbox, post, bracket, and installation anywhere in Connecticut.

Please review the individual product page for the exact details included with your selected product.

Timing depends on the product, availability, fulfillment method, and whether installation is requested or included.

After you submit your order request, we will review the details and confirm product availability, estimated timing, and any applicable delivery, shipping, or installation arrangements.

Yes. Custom options may be available depending on the product, materials, and project requirements.

Please contact us with the product or model you are interested in, your preferred color or design details, your location, and your desired timeline. We will review your request and provide additional information and pricing.

Changes or cancellations may be possible before production, preparation, or fulfillment begins.

Please contact us as soon as possible. Once work has begun, materials have been ordered, or fulfillment arrangements have been made, changes or cancellations may not be possible.

Add your selected product to your request and submit the requested information.

We will review product availability, your location, fulfillment method, and any applicable installation, delivery, or shipping costs. Once the details are confirmed, we will contact you with the next steps and payment information.

Submitting an order request does not complete the purchase or guarantee product availability.

We accept major credit cards and other approved payment methods. Once your order details and any additional costs have been confirmed, you will receive payment instructions or a secure payment link.

Cash, check, and Venmo may also be available for approved orders. Payment plan availability may vary.

Applicable sales tax will be calculated based on the products, services, and order details.

Any applicable taxes will be shown or communicated before payment is completed.

Yes. Products in both the Mrs. Mailbox Collection and Complete Sets include the mailbox, post, and bracket unless otherwise stated on the individual product page.

Installation depends on the collection:

Complete Sets: Installation anywhere in Connecticut is included in the listed product price.

Mrs. Mailbox Collection: Installation is not included in the listed product price. Installation may be available for a separate fee based on the project location, accessibility, and ground conditions.

Please review the individual product page before submitting your request.

Installation availability is currently limited to Connecticut unless otherwise agreed upon.

Customers outside Connecticut may contact us to discuss shipping and installation by a qualified local professional.

Professional installation is recommended to help ensure appropriate placement, structural stability, and long-term performance.

If installation is not being completed by Mrs. Mailbox, the customer is responsible for proper installation and compliance with any applicable local or postal placement requirements.

Shipping may be available within the United States depending on the product, destination, and carrier requirements.

Because our mailbox systems vary in size and weight, shipping availability and cost are reviewed individually.

Shipping is not automatically included unless specifically stated.

After you submit your order request, we will review the delivery address, product dimensions, packaging requirements, and available carrier rates. We will then contact you with the shipping cost and next steps.

A signature may be required depending on the carrier, shipment type, and insurance requirements.

Any delivery requirements will be confirmed before the shipment is finalized.

Local delivery may be available depending on your Connecticut address, product, and order requirements.

Delivery availability, timing, and any applicable fee will be confirmed after your order request is reviewed.

Yes. Workshop pickup in Monroe, Connecticut may be available by appointment.

After your order is confirmed and ready, we will contact you to arrange a pickup date and time.

Eligible unused products may be returned within 10 days of delivery or pickup, provided they remain in their original condition and packaging.

Return shipping and transportation costs are the responsibility of the customer unless the return is the result of an error by Mrs. Mailbox.

Custom orders, custom colors, personalized products, installed products, and products altered after delivery are non-returnable.

A 30% restocking fee applies to approved returns. This fee helps cover inspection, handling, materials, and preparation for resale.

Contact us with your order number, the reason for the return, and photographs of the product and packaging when applicable.

Do not return a product until the return has been reviewed and approved. Approved refunds are processed after the returned product has been received and inspected.

Inspect the product and packaging at the time of delivery whenever possible.

If visible damage is present, note it on the carrier’s delivery documentation before signing. Contact us within 24 hours and include clear photographs of the product, packaging, and damage.

We will review the information and help determine the appropriate next steps.

Clean painted and coated surfaces with a soft cloth, mild soap, and water.

Avoid harsh abrasives, strong solvents, pressure washing at close range, and tools that may scratch or damage the finish.

Wood and exterior finishes naturally weather over time. Periodic inspection and maintenance may help preserve the appearance and performance of your mailbox system.